Privacy Policy

When you contact us, submit an order request, or otherwise use our website, we may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Event or requested order date
• Order details and preferences
• Messages, comments, or special requests
• Inspiration or reference photos you choose to upload

We may also receive basic technical or website usage information automatically through the services used to operate our website.

Information submitted through our website may be used to:

• Respond to questions or inquiries
• Communicate about an order
• Prepare and manage custom orders
• Confirm order details, dates, and arrangements
• Provide customer service
• Maintain business and order records
• Operate and improve our website and services
• Prevent misuse or protect the security of our website

We do not sell your personal information.

If you upload inspiration or reference photos, those images are used to help understand and prepare your requested design.

Customer-uploaded photos will not be intentionally used for public marketing or social media without permission when they contain personal or identifying content.

Our website may rely on third-party services to host or operate portions of the website, process forms, store information, provide analytics, or support other website functionality.

Information may be processed by these providers when necessary to provide their services.

If you provide your email address or phone number in connection with an inquiry or order, Sugarcoated STL may use that information to communicate with you regarding your inquiry, requested order, payment arrangements, pickup or delivery arrangements, or other customer-service matters.

Providing contact information for an order or inquiry does not automatically enroll you in promotional marketing messages.

Reasonable measures are taken to protect information submitted through the website. However, no internet-based website, database, or electronic storage system can be guaranteed to be completely secure.

Information may be retained for as long as reasonably necessary to manage orders, maintain business records, resolve disputes, comply with applicable obligations, and operate the business.

Information that is no longer reasonably needed may be deleted.

This website and Sugarcoated STL's services are intended for individuals who are able to place and purchase orders. We do not knowingly collect personal information directly from children through the website.

You may contact Sugarcoated STL if you have questions about personal information you previously submitted or would like to request that information be corrected or deleted, subject to information that may need to be retained for legitimate business, legal, or recordkeeping purposes.

This Privacy Policy may be updated as the website, business, or services change. The current version will be posted on this page with its most recent update date.